Kristina Eng  BA  MA  MCNE  CIPS

Your Residential and Investment Specialist


B.C. will be the first Canadian jurisdiction with an online Civil Resolution Tribunal for small-claims disputes up to $10,000 and strata conflicts

There's an interesting article in today's Vancouver Sun by Ian Mulgrew.  BC is following the lead of many countries in the European Union and making the small claims process more accessible, faster and cheaper for strata and other claims up to $10,000.  90% of small claims are self-represented.  The process will now be going online. Here's the article....


Ian Mulgrew: Small claims and strata disputes to move online

 Soon you will be able to settle squabbles without setting foot in a courthouse




B.C. will become the first Canadian jurisdiction to operate an online Civil Resolution Tribunal for small-claims disputes up to $10,000 and strata conflicts.


Have a small-claims battle or condo war to settle? In B.C., there’s an app coming for that.

More and more provincial legal services will be going online and soon you’ll be able to use your computer or smart phone, night or day, rather than going to court to settle squabbles.

Europe is well down this road and — given the high cost of lawyers, the archaic procedures, the difficulty of navigating those shoals, the length of time it takes to get a resolution and the emotional cost of the ordeal — this is clearly the way of the future.

B.C. was the first province to experiment with electronic filing of documents back in 2005.

Since then Consumer Protection B.C. and the Property Assessment Appeal Board have embraced online dispute resolution.

Later this year, the province will become the first Canadian jurisdiction to operate an online Civil Resolution Tribunal for small-claims disputes up to $10,000 and strata conflicts.

A website ( has been established and the government is encouraging people to help test it before it goes live.

It will start as a voluntary portal but Victoria intends to make using it mandatory, possibly as soon as next year.

It will have a broad and sweeping effect.

The pioneering system includes party-to-party negotiations, a facilitation phase, akin to mediation, and adjudication with the same force as a court ruling.

There will be information pathways, online tools and resources.

Case managers and facilitators will monitor and enable the parties’ progress or transfer the dispute to a specialist tribunal member if they reach an impasse for a decision.

It is hoped the process will take no more than 60 days and cost no more than the filing fees charged for small claims.

Those who settle early will get a discount.

On strata matters, which at the moment must be heard in B.C. Supreme Court, a decision will be final though you will be able to appeal to that bench in limited circumstances.

For small claims, there is a form of appeal to the provincial court.

The problem-solving software is similar to that used and perfected by companies like eBay and PayPal, which resolve millions of disputes annually with such systems.

The ostensible rationale offered by Justice Minister Suzanne Anton when she unveiled the plan a year ago was that such a system is less expensive, far more convenient and will improve access to justice.

It can take up to 16 months for a small claims case to be resolved and even longer for strata fights involving neighbours.

You can imagine how emotionally stressful communal living becomes when you can’t get rid of an irritating burr.

The bottom line is the courts are pricing themselves out of dispute resolution — big companies are abandoning B.C. Supreme Court in favour of mediation and arbitration while provincial court judges have become too expensive for this work.

Such minor legal skirmishes are also usually not a gold mine for lawyers, so the government has not faced much opposition to this move.

When you consider 90 per cent of the people involved in small-claims conflicts are self-represented, the approach makes a lot of sense.

Over the following months, other online legal services are going to be rolled out.

Still, there are concerns around computer literacy and availability, English comprehension and legal understanding.

In the past, the courts and legal-system stakeholders also have proven highly resistant to accepting modern communications technology.

Regardless, it is inevitable — it is already part of the mainstream landscape in the EU and several states.

Soon it will be here.


No comments

Post Your Comment:

Your email will not be published
Reciprocity Logo The data relating to real estate on this website comes in part from the MLS® Reciprocity program of either the Greater Vancouver REALTORS® (GVR), the Fraser Valley Real Estate Board (FVREB) or the Chilliwack and District Real Estate Board (CADREB). Real estate listings held by participating real estate firms are marked with the MLS® logo and detailed information about the listing includes the name of the listing agent. This representation is based in whole or part on data generated by either the GVR, the FVREB or the CADREB which assumes no responsibility for its accuracy. The materials contained on this page may not be reproduced without the express written consent of either the GVR, the FVREB or the CADREB.